ABSTRACT
web-based
campus helpdesk that allows students and staff to perform activities such as
submitting a request, viewing a list of request made and checking the status of
his/her request, the administrator has to perform tasks such as checking the
request from the student and authorizing them that is taking necessary actions
on them, the administrator furthermore, has the option to send a proper
notification via email to the student with solution to their requests. The
methodology for this project is SSADM (Structural system analysis and design
methodology) and the programming language used for the project is SQL
(Structured Query Language) was used for the database, programming language
HTML (Hyper-text Mark-up Language), PHP (Hypertext Pre-processor), CSS (Cascading
Style Sheets).
TABLE OF
CONTENT
Title page
Abstract
Table of contents
List of figures
List of table
Chapter
1: introduction
1.0 background of study
1.1statement of problem
1.2 objective
1.3 significance of the project
Chapter
2: literatue review
2.0 introduction
2.1
theoretical background
2.2
review of related literature
Chapter
3 system analysis and design
3.0 introduction
3.1 describe the existing system
3.2
analysis of the proposed system
3.3 design of the proposed system
Chapter
4 system implementation
4.0 introduction
4.1 choice of development environment
4.2 implementation architecture
4.3 software testing
4.4 documentation
4.4.1 user manual
4.4.2 source code listing
Chapter
5: summary and conclusion
5.0 summary
5.1 conclusion
5.2 recommendations
References
Appendices – Source Code
CHAPTER ONE
INTRODUCTION
1.0
Background of Study
Customer care is a crucial element of
business success. Every time you have contact with your customers you have an
opportunity to improve your reputation with them and increase the likelihood of
further sales, the same goes for the online campus helpdesk. From your
telephone manner to the efficiency of your order-fulfilment systems, almost
every aspect of your business affects the way your customers (students) view
your business.
This guide outlines what student customer
care involves. It explains how you can use customer contact, feedback and
loyalty schemes to cater for the needs of other students. It also covers how to
prepare for receiving a student complaint.Online Campus Helpdesk supports
different types of users:
·
Students: These are the users who will request for the different
facilities of the campus.
·
Departments: These are the users who will receive the requests and try
to resolve them.
·
Administrator: The Administrator will be able to add more students and
facility heads to the system.
Online Campus Helpdesk is a web application
aimed at providing different services of the college to the students for which
they normally have to wait too long. Online Campus Helpdesk will allow students
to easily request for different services via this online portal.
1.1 Statement of the Problem
At present the current system works manually.
It provides the information in written or oral form within the campus.
Individual has to spare his time and energy in order to obtain even the basic
information regarding the campus. Apart from this there can be a long and
tedious procedure in order to have a solution regarding any particular query.
Owing to
1.
The difficulties people face in transferring information/data.
2.
Sensitive/confidential nature of students’ information.
3.
Time wasted in manual processing of students’ information.
1.2
Aim
of study
The Aim of the project are;
1.
Students and staff can perform activities such as submitting a request,
viewing a list of requests made and checking the status of his/her request.
2.
The administrator has to perform tasks such as checking the requests
from the students and authorizing them i.e. taking necessary actions on them.
3.
The administrator furthermore, has the option to send a proper
notification via email to the students with solutions to their requests.
4.
Students and staff will
also be able to access possible solutions to or information about their
complaints/problems from the knowledgebase that would be incorporated into the
project.
1.3 Significance
of the Project
The significance of this project is listed
below:
1.
To develop, promote, and provide adequate and efficiently Online Campus
Help Desk.
2.
To maintain an efficient system of collection, sorting and delivery of
students information.
3. To
demonstrate increased motivation to the Godfrey Okoye University staff.
4. To
eliminate the error involved with the manual method of checking students’
information.
5. To
save the time wasted with manual method of checking students’ information.
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Item Type: Project Material | Attribute: 54 pages | Chapters: 1-5
Format: MS Word | Price: N3,000 | Delivery: Within 30Mins.
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