ABSTRACT
The Issue Tracker system is web based
application and it is designed to keep track of complaints registered by the
college clients and staffs, so this system need to have distributed platform in
dependent web application. Incase registration it should be open and assigned
to technical and functional staff can update the issue status to closed. The
methodology used is the object oriented model. The task of Administrator executives
can control all the activities in the system, for creating issue using case
registration, assign to technical staff and check the service performance. The web application was developed using JAVA, HTML,
JAVASCRIPT, MySQL, CSS
TABLE
OF CONTENTS
1.0 Background of
study
1.1 Statement of
Problem
1.2 Objective
1.3 Significance of the
Project
Chapter 2: Literature Review
2.0 Introduction
2.1 Theoretical
Background
2.2 Review of Related
Literature
2.3 Summary
Chapter 3: System Analysis and Design
3.0 Introduction
3.1 Describe the existing
system
3.2 Analysis of the
proposed system
3.3 Design of the proposed
system
Chapter 4: System Implementation
4.0 Introduction
4.1 Choice of development
Environment
4.2 Implementation
Architecture
4.3 Software Testing
4.4 Documentation
4.4.1 User Manuel
4.4.2 Source code listing
Chapter 5: Summary and Conclusion
5.0 Summary
5.1 Conclusion
5.2 Recommendation
References
Appendices – Source code
CHAPTER ONE
INTRODUCTION
1.0
BACKGrOUND OF
STUDY
Most times, customers have made
complains to company under which they have been working with and the complaint
have not been heard or look into for solution, or have complained and have not
been directed to the right channel And at that process the issue may be left
unsolved. This make customers angry, frustrated and wanting to stop doing
business or buying or partnering with the company. Customers Happiness are the
first priority of Any company, so this web application was created to help
company look into rising issues and solve them as soon as possible .
This web
application was created so as to help resolve complaints from customers ,and
also follow up on the issue if it resolved or not. This project illustrates the
development of a issue tracker application.
Issue Tracker is an
application that allows customers using a company’s product, to make there
complains through the application over the internet. A tracking application
that typically runs on any browser on the computer where your Web site is
located, allows customers to make complains from their homes, offices and were
they find themselves as long as access to the internet is made available. Issue
Tracker application will be able to notify complain and the complaint will be
sent to dash board, were it will be indicated what section the issue will be
put in. After the issue has been delivered to any section of your choice it
will be processed and a reply will be sent.
The Manual form of making a complain has not been very reliable over the
ages and no comprehensive reply or feedback nor those help in solving the issue
at when due.
Issue
tracking system helps the a company to look into rising issues, determine
potential problems in the school .
With
the advancement in message sending & saving and record retrieval system,
the company cannot afford to be ignorance of the basic software tool, which is
the driving force behind technological oriented administration. The university
can achieve much with a well inform, tracking and well defined database system
. The management of
institutions is done through network technology, where all the systems of
information management has been digitized. All these innovations have the aim
to simplify life by making a lot of things ease and efficient.
1.1 STATEMENT OF THE PROBLEM
My research is aimed at seeing ways of overcoming the problem from
customers with conventional complaint management system.
These include;
1. Incomprehensive complaints history.
2. Inconsistency in customer
interaction.
3. Lack of prompt updating as to when a
complaint issues has been resolved.
4. Poor performance of the manual system
may lead into the missing or exploitative of the complaint by the staff or any
member of the management,
1.2 OBJECTIVES
This
project is aimed at how company can resolve rising issues and improve the
efficiency. This web application involves almost all the sections of staff in the
company; the future implementation will be online help for the customers .
·
Allow
customer to registered and obtain username and password to login into the
system and lodge in their complain and view previous complain.
·
To
implement a new system called issue Tracker. With the use of HTML, JAVA and
MYSQL.
·
Rapid responses to customer issues
·
Staff receiving emails and notification for
rising issues
·
Customer getting quick response
1.3
SIGNIFICANCE OF THE PROBLEM
The significance of this study is to
serve better than the existing system which is highly manual and therefore
difficult in terms of monitoring the complaint, it improve database and enhance
effectiveness, efficiency and security of the system. It is also intended that
the study will help in the development of a new and hopefully and standard
better computer aided system.
The new system will save time, reduce improper handling of complaint
system and also improve relationship between customer, staff and management.
The system is expected to be easy as customer can login their complaint
anytime, staff and management also can equally response to online complaint in
a more easy way and reduced turnaround time in responding to customers issues.
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Item Type: Project Material | Attribute: 64 pages | Chapters: 1-5
Format: MS Word | Price: N3,000 | Delivery: Within 30Mins.
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