ABSTRACT
This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines proper funding of institutions and requirements of modern machines and equipment. Information and Communication Technology (ICT) freming and development strategies to secret in the office technology and management. Development of Social and Physical Infrastructure of the within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to make its secretaries more effective and efficient.
TABLE OF CONTENTS
Title page
Table of contents
List of Tables
Abstract
CHAPTER ONE
INTRODUCTION/BACKGROUND TO THE STUDY
Statement of the problem
The objective/purpose of the study
Scope or Delimitation of the study
Research question
Hypothesis
Significance of the study
CHAPTER TWO – LITERATURE REVIEW
2.0 INTRODUCTION
2.1 Definition of the secretary
2.2 Secretaries before ITC
2.3 Challenges of information and communication technology to modern secretaries
2.4 The challenging functions of the secretary
2.5 Development of modern secretaries
2.6 Information and communication technology
2.6.1 Trends in information technology
2.6..2 Office Autronation
2.6.21 Electronic mail service
Tlex service and Deliver
Facsimile Transmission (fax)
Networking
Internet
World wide web (WWW)
Intranet
Electronic Shopping
Record keeping and management
Management Information System (MIS)
Communication technology
CHAPTER THREE – RESEARCH METHODOLOGY
Introduction
Sources of Data collection
Population of the study
Sample and Sampling producer
Instrument for Data collection
Validation of the research Instrument
Reliability of the Research Instrument
Method Administration of the Research Instrument
Method of Data Analysis
CHAPTER FOUR
Data Presentation, Analysis, Interpretation and summary of Results/Findings.
Discussion of Results
Conclusions
Implication of the Result
Recommendations
Suggestion for further Research
Limitation of the study.
REFERENCES
CHAPTER ONE
1.0 INTRODUCTION
The world of business is changing rapidly growing as a result of technological development. This is very wide departure from the traditional business enterprises to the evolution of international and multinational organizations in Nigerian economy. Some of these establishments have acquired and installed modern communication equipments.
Thus, information technology and an ultimate fully electronic office is fast becoming a reality. In effect, information and communication technology pose a lot of challenges to modern secretaries. The impact of technological improvement in the office demands that the development of a successful secretarial career today depends of upon the secretary to acquire information and communication technology (ICT) based skills and expertise as well skills required for each category of staff.
Technology changes in our environment coupled with competition within a particular industry or in the society account for the reason why secretaries should engage in training and development to meet up with the challenges. This is as a result of the need to match changes in structure, policies, technology, processes and producers with the needed performance, attitude and behaviors. This study will provide a sight into the present day technological realities in and office and how a secretary could fit into it.
1.1 Background Information
The emergence of information and Communication Technology (ICT) has given a new improved life to communication in the office, factory, banks, hospital, hotel, supermarket, and garage or at home. As information and communication technology (ICT) continues to expand in office across the nations, the role of the secretaries has greatly evolved. Office Automation and organizational restructuring have led secretaries to assume a wide range of new responsibilities once and reserved for managerial and professional staff. Secretaries now need to be provided with......
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Item Type: Project Material | Attribute: 59 pages | Chapters: 1-5
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