CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
Virtually all software used in enterprises today has the same goal which is supporting business processes. Some processes are entirely automated, relying solely on communication among applications, others probably rely on people to initiate the process, approve documents the process uses and resolve any exceptional situations that arise like incomplete information. In either case, it’s often possible to specify a discrete series of steps known asworkflow that describe the activities of the people and software involved in the process. Once this workflow has been defined, an application can be built around that definition to support the business process.
An office management is a set of activities organized hierarchically in a tree structure. An office management consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms. Office management may be seen as any abstraction of real work, segregated in work share, work split or other types of ordering. For control purposes, it may be a view on real work under a chosen aspect, thus serving as a virtual representation of actual work. The flow being described often refers to a document that is being transferred from one step to another....
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